Terms of service

Effective date: July 29, 2026

1. TERMS AND CONDITIONS

1.1 Acceptance of These Terms

These Terms and Conditions govern your access to and use of blissfulbalancewildyam.com, including any purchases of our wild yam cream and other women's wellness skincare products made through the website.

By visiting the website, creating an account, submitting information, or placing an order, you agree to these Terms and Conditions and to our Privacy Policy. Please do not use the website if you do not agree to these terms.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.

1.2 Product Information

Blissful Balance Wild Yam is a topical cosmetic and personal-care product in the women's wellness skincare category, intended for external use only. It is formulated for adults, and many of our customers are women interested in midlife wellness, healthy aging, and everyday self-care routines.

We make reasonable efforts to describe and display our products accurately. However, product packaging, colors, textures, ingredients, appearance, and other details may vary slightly from the images displayed online.

All content on this website is provided for general informational purposes only. Nothing on this website — including any reference to perimenopause, menopause, post menopause, hormonal balance, women's health, or perimenopause support — should be interpreted as medical advice, diagnosis, or treatment, or as a claim that our products affect the structure or function of the body.

Blissful Balance Wild Yam is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Any discussion of women's health topics on this website is educational context for our audience and is not a representation about what our products will do for you.

Results vary from person to person. We do not guarantee any particular result.

1.3 Product Safety

Before using any Blissful Balance women's wellness skincare product:

  • Read and follow all directions and warnings on the packaging.
  • Review the complete ingredient list if you have allergies or sensitivities.
  • Perform a patch test before broader use.
  • Use externally only.
  • Avoid contact with the eyes, mouth, and broken or irritated skin.
  • Keep the product out of reach of children and pets.
  • Discontinue use if redness, irritation, swelling, discomfort, or another reaction occurs.

Consult a qualified healthcare professional before use if you are pregnant, nursing, trying to become pregnant, receiving treatment for a medical condition, taking medication, or have any question about whether the product is appropriate for you. This is particularly important if you are managing perimenopause, menopause, post menopause, or any other health concern under medical supervision — decisions about your care belong with your clinician, not with a cosmetic product website.

Seek medical assistance immediately in the event of a severe or unexpected reaction.

1.4 Orders

All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product availability;
  • Suspected fraud or unauthorized activity;
  • Incorrect pricing or product information;
  • Shipping restrictions;
  • Resale activity;
  • Violation of these Terms and Conditions; or
  • Errors affecting the website or checkout process.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

An order-confirmation email acknowledges that we received your order. It does not guarantee acceptance or shipment.

1.5 Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated, and may change without notice.

Applicable sales tax, shipping charges, and other fees will be displayed during checkout where required.

You represent that:

  • The payment information you provide is accurate;
  • You are authorized to use the selected payment method; and
  • You authorize us and our payment processors to charge the total amount displayed at checkout.

We do not directly store complete payment-card numbers. Payments are processed through third-party payment providers.

1.6 Promotions and Discount Codes

Promotional offers and discount codes:

  • May carry separate conditions or expiration dates;
  • Cannot be combined unless expressly permitted;
  • Have no cash value;
  • May be limited to one use per customer or household; and
  • May be modified or discontinued where legally permitted.

Promotions cannot be applied retroactively to completed purchases.

1.7 Shipping and Delivery

Shipping estimates are estimates, not guarantees. Delivery may be affected by carrier delays, weather, holidays, customs, address errors, or other circumstances beyond our reasonable control.

Customers are responsible for entering a complete and accurate delivery address. We are not responsible for delays or losses caused by an incorrect address submitted by the customer.

Risk of loss and title to products pass to the customer upon delivery to the address provided, to the extent permitted by applicable law.

Please review our complete Shipping Policy in Section 3 below.

1.8 Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy in Section 4 below.

Because Blissful Balance Wild Yam is a personal-care product, opened, used, altered, or damaged products generally cannot be returned for hygiene and safety reasons, unless the product arrived defective or applicable law requires otherwise.

1.9 Website Content

All website materials — including the Blissful Balance name, logos, product names, graphics, packaging, photographs, videos, text, educational content about midlife wellness and healthy aging, designs, and the arrangement of the website — are owned by or licensed to Blissful Balance and are protected by intellectual-property laws.

You may use the website for personal, noncommercial shopping purposes. Without our prior written permission, you may not:

  • Copy or republish website content;
  • Use our trademarks, photographs, or packaging;
  • Create derivative materials;
  • Scrape or extract website data;
  • Resell website content;
  • Impersonate the company;
  • Interfere with website security; or
  • Use the website for unlawful or fraudulent activity.

1.10 Reviews and User Content

You may submit an honest review based on your genuine experience with our products.

By submitting a review, photograph, video, testimonial, comment, or other content, you grant us a nonexclusive, worldwide, royalty-free license to display, reproduce, format, and share that content for business and promotional purposes, subject to applicable law.

You represent that your content:

  • Reflects your genuine experience;
  • Does not contain false or misleading claims;
  • Does not infringe another person's rights;
  • Does not contain confidential information;
  • Is not unlawful, threatening, defamatory, obscene, or discriminatory; and
  • Does not contain malware or unauthorized advertising.

We may moderate or remove content that violates these standards. We will not prohibit or penalize customers for sharing honest opinions about our products or service.

Testimonials describe individual experiences only. A review that mentions perimenopause, menopause, post menopause, hormonal balance, or any other health topic reflects that customer's personal opinion and experience. It is not a claim by Blissful Balance about what our products do, and it is not a guarantee that another customer will experience the same result.

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, social-media platforms, analytics providers, and advertising services.

Third parties operate under their own terms and privacy policies. We are not responsible for the availability, security, accuracy, or conduct of third-party websites or services.

1.12 Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as is" and "as available" basis.

We do not warrant that:

  • The website will always be available or error-free;
  • Website information will always be complete or current;
  • Every product will be suitable for every person;
  • Use of a product will produce a specific result; or
  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

1.13 Limitation of Liability

To the fullest extent permitted by applicable law, Blissful Balance and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website or products.

Where liability cannot be excluded, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where a greater remedy is required by law.

This limitation does not apply to liability that cannot legally be limited, including liability arising from fraud, willful misconduct, or other matters protected by applicable consumer law.

1.14 Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Blissful Balance from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

1.15 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any legal proceeding relating to these Terms or the website must be brought in a court with appropriate jurisdiction in New York, unless applicable consumer law gives you the right to bring a claim elsewhere.

Before beginning formal legal proceedings, you agree to contact us at info@blissfulbalancewildyam.com so that the parties can attempt to resolve the matter informally.

1.16 Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

1.17 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

1.18 Contact

Questions about these Terms may be sent to:

Blissful Balance Wild Yam Blissful Balance Business Mailing Address: 54 44 Little Neck NY 11362 info@blissfulbalancewildyam.com

2. PRIVACY POLICY

2.1 Overview

This Privacy Policy explains how Blissful Balance collects, uses, discloses, and protects personal information when you visit blissfulbalancewildyam.com, make a purchase, contact us, subscribe to marketing communications, submit a review, or otherwise interact with us.

By using the website, you acknowledge the practices described in this policy.

2.2 Information We Collect

Depending on how you interact with our women's wellness skincare website, we may collect:

Contact information

  • Name;
  • Email address;
  • Telephone number;
  • Billing address; and
  • Shipping address.

Order and transaction information

  • Products ordered;
  • Order number;
  • Purchase amount;
  • Payment status;
  • Shipping and delivery information;
  • Returns and refunds; and
  • Communications concerning your order.

Payment information

Payments are processed by third-party payment providers. We may receive transaction confirmations, payment status, card type, billing address, and limited payment details, but we generally do not receive or store your complete payment-card number.

Account information

Where customer accounts are available, we may collect login information, account preferences, saved addresses, and order history.

Device and website-use information

We and our providers may automatically collect:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Links clicked;
  • Approximate location;
  • Date and time of visits;
  • Shopping-cart activity; and
  • Cookie and advertising identifiers.

Communications and content

We may collect messages, customer-service inquiries, survey responses, reviews, photographs, testimonials, and other information you voluntarily provide.

Please note: we do not ask for, and you should not send us, detailed health information. If you voluntarily mention a health topic — for example, in a review or a customer-service message — we will handle that information in accordance with this policy and applicable law, but we encourage you to share only what is necessary.

2.3 Sources of Information

We may receive personal information:

  • Directly from you;
  • Automatically from your browser or device;
  • From Shopify and installed Shopify applications;
  • From payment processors;
  • From shipping and fulfillment providers;
  • From analytics and advertising partners;
  • From social-media platforms; and
  • From fraud-prevention and security providers.

2.4 How We Use Information

We may use personal information to:

  • Process and fulfill orders;
  • Collect payment;
  • Arrange shipping and delivery;
  • Provide order notifications;
  • Handle returns and refunds;
  • Respond to questions and customer-service requests;
  • Maintain customer accounts;
  • Detect and prevent fraud or security incidents;
  • Operate, troubleshoot, and improve the website;
  • Understand customer interests and website performance;
  • Personalize website content;
  • Send marketing communications with appropriate consent;
  • Display reviews and customer content;
  • Conduct advertising and measure advertising performance;
  • Comply with legal, tax, accounting, and regulatory obligations;
  • Enforce our policies and agreements; and
  • Protect our rights, our customers, and our business.

2.5 How We Disclose Information

We may disclose information to service providers that help operate our business, including:

  • Shopify;
  • Payment processors;
  • Fulfillment providers;
  • Shipping carriers;
  • Customer-support providers;
  • Email and text-message providers;
  • Cloud-hosting and information-technology providers;
  • Analytics providers;
  • Advertising and social-media platforms;
  • Fraud-prevention providers;
  • Accountants, insurers, attorneys, and professional advisers; and
  • Government authorities when legally required.

We may also disclose information:

  • To complete a transaction you requested;
  • With your direction or consent;
  • To investigate fraud, security issues, or policy violations;
  • In connection with a merger, financing, acquisition, reorganization, or sale of business assets; or
  • When disclosure is required or permitted by law.

We do not sell personal information for money. Certain uses of advertising cookies, or disclosure of identifiers to advertising partners, may nonetheless be considered a "sale," "sharing," or targeted advertising under some state privacy laws.

Where required, you may opt out through the Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar link displayed on our website.

2.6 Cookies and Tracking Technologies

We and our providers may use cookies, pixels, software-development kits, tags, and similar technologies to:

  • Keep the website functioning;
  • Remember shopping-cart selections;
  • Maintain security;
  • Understand website traffic;
  • Measure performance;
  • Personalize content;
  • Provide advertising; and
  • Measure advertising effectiveness.

Some cookies are necessary for the website to operate. Other cookies may be optional, depending on your location and applicable law.

You may manage cookie preferences through our cookie banner, your browser settings, or the privacy-choice tools provided on the website. Blocking cookies may affect some website features.

Where required by law and supported by our systems, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control.

2.7 Marketing Communications

You may receive promotional emails when you subscribe, make a request that permits marketing communication, or otherwise provide appropriate consent.

You may unsubscribe at any time by clicking the unsubscribe link in a promotional email. Even after unsubscribing, we may continue sending nonpromotional communications concerning orders, accounts, security, or customer-service matters.

Where text-message marketing is offered, consent to receive marketing texts is not a condition of purchase. Message and data rates may apply. Instructions for opting out will be provided within the message program.

2.8 Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, legal compliance, tax and accounting obligations, dispute resolution, and enforcement of agreements.

Retention periods vary depending on the type of information and applicable legal requirements.

2.9 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify us promptly if they suspect unauthorized account activity.

2.10 Your Privacy Rights

Depending on your state or country of residence, and whether a particular law applies to our business, you may have the right to:

  • Confirm whether we process your personal information;
  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of information;
  • Obtain a portable copy of certain information;
  • Opt out of the sale or sharing of personal information;
  • Opt out of targeted advertising;
  • Limit certain uses of sensitive personal information;
  • Withdraw consent;
  • Appeal the denial of a privacy request; and
  • Receive equal service without unlawful discrimination for exercising a privacy right.

These rights may be subject to legal exceptions. For example, we may retain information needed to complete transactions, prevent fraud, comply with law, or establish and defend legal claims.

To submit a request, email info@blissfulbalancewildyam.com with the subject line "Privacy Request."

Please include:

  • Your name;
  • The email address associated with your orders or account;
  • Your state or country of residence; and
  • The privacy right you wish to exercise.

We may request additional information to verify your identity. An authorized agent may submit a request where permitted by law, subject to verification of the agent's authority.

2.11 California Privacy Notice

This section applies only where California privacy law applies to our processing of a California resident's information.

During the preceding 12 months, we may have collected the categories of information described in this policy, including:

  • Identifiers;
  • Customer-record information;
  • Commercial information;
  • Internet or electronic-network activity;
  • Approximate geolocation information;
  • Audio, electronic, visual, or similar information voluntarily submitted; and
  • Inferences regarding shopping interests or preferences.

We collect and use these categories for the business and commercial purposes described in this policy.

California residents may have rights to know, access, correct, delete, and obtain information, and to opt out of certain sales, sharing, or targeted advertising, subject to applicable exceptions.

We do not knowingly sell or share the personal information of consumers under 16 years old.

Where required, requests to opt out may be submitted through the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our website.

2.12 Children's Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Our products and content are intended for an adult audience.

If you believe a child has provided personal information to us, contact info@blissfulbalancewildyam.com so that we can review and delete it as appropriate.

Products must be purchased by an adult.

2.13 International Visitors

Our business is based in the United States. If you access the website from another country, your information may be processed in the United States and in other locations where our service providers operate.

International visitors may have additional privacy rights under local law.

2.14 Third-Party Websites

Our website may contain links to external websites or social-media platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy or security practices.

2.15 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The revised policy will be posted with a new effective date.

2.16 Privacy Contact

For privacy questions or requests, contact:

Blissful Balance Wild Yam Blissful Balance Business Mailing Address: 54 44 Little Neck NY 11362 info@blissfulbalancewildyam.com

3. SHIPPING POLICY

Effective date: July 29, 2026

3.1 Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays.

Processing times may be longer during product launches, promotions, severe weather, or high-volume periods.

An order is not considered shipped until the carrier has accepted the package.

3.2 Shipping Rates

Available shipping methods and charges are displayed at checkout. Shipping rates may be based on destination, package size, weight, carrier service, or promotional eligibility.

Free-shipping promotions may be subject to minimum purchase requirements, geographic restrictions, or other conditions.

3.3 Delivery Estimates

Estimated U.S. delivery is generally 3–7 business days after shipment, depending on the carrier and destination.

Delivery estimates are not guaranteed. We are not responsible for carrier delays or circumstances outside our reasonable control.

3.4 Tracking

Where tracking is available, a shipping-confirmation email will be sent to the email address provided at checkout.

Tracking information may take time to update after a shipping label is created.

3.5 Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Contact info@blissfulbalancewildyam.com immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order is submitted.

Customers may be responsible for additional shipping charges if a package is returned because of an incomplete, incorrect, or undeliverable address.

3.6 Lost, Stolen, or Delayed Packages

If tracking shows that a package is delayed, contact the shipping carrier first, then contact us if additional assistance is needed.

If tracking shows delivery but you cannot locate the package:

  1. Check the surrounding delivery area.
  2. Ask household members, neighbors, front-desk staff, or building management.
  3. Wait 24 hours, because some carriers scan packages before final delivery.
  4. Contact the carrier.
  5. Email info@blissfulbalancewildyam.com with your order number.

We will make reasonable efforts to assist, but we do not guarantee replacement or reimbursement for packages confirmed as delivered to the address provided.

3.7 Damaged Shipments

Report products that arrive damaged, defective, leaking, or incorrect within seven days of delivery.

Email info@blissfulbalancewildyam.com with:

  • Your order number;
  • A description of the issue;
  • A photograph of the product;
  • A photograph of the packaging; and
  • A photograph of the shipping label.

Keep the product and packaging until we provide instructions.

3.8 International Shipping

International shipping is available only where displayed during checkout.

International customers are responsible for customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states otherwise.

We are not responsible for delays, seizures, or returns caused by customs restrictions or local import requirements.

4. RETURN AND REFUND POLICY

Effective date: July 29, 2026

4.1 Return Period

You may request a return within 30 days after delivery.

To be eligible for a standard return, the product must be:

  • Unopened;
  • Unused;
  • In its original condition;
  • In its original packaging; and
  • Accompanied by proof of purchase.

Opened or used personal-care products cannot be returned for hygiene and safety reasons, unless they arrived defective or applicable law requires otherwise.

4.2 Requesting a Return

Before returning a product, email info@blissfulbalancewildyam.com with:

  • Your name;
  • Order number;
  • Product being returned; and
  • The reason for the return.

Please wait for a response before shipping anything back. Returns sent without prior authorization may not be accepted or refunded.

Note: The source content ended mid-sentence at this point. Sections 4.2 (final bullet onward) through 4.7 below are drafted to complete the policy and should be reviewed against your actual operating practices before publishing.

4.3 Return Shipping

Unless the return results from our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are generally nonrefundable.

We recommend using a trackable shipping method. We are not responsible for returns lost or damaged in transit.

4.4 Refunds

Once we receive and inspect a returned product, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer.

We reserve the right to decline a refund for products that do not meet the conditions in Section 4.1.

4.5 Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, follow the process in Section 3.7 of our Shipping Policy within seven days of delivery. We will arrange a replacement or refund at no additional cost to you where the claim is verified.

4.6 Non-Returnable Items

The following are not eligible for return:

  • Opened or used personal-care products, except as described above;
  • Products marked final sale or clearance;
  • Gift cards; and
  • Free or promotional items.

4.7 Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. We will make reasonable efforts to accommodate the request, but we cannot guarantee changes once an order has entered fulfillment.

4.8 Return and Refund Contact

Blissful Balance Wild Yam Blissful Balance Business Mailing Address: 54 44 Little Neck NY 11362 info@blissfulbalancewildyam.com